Refund Policy
At Pawrelia, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase or order number is required
Please contact our support team before returning any items.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Items that have been used or damaged after delivery
• Products not returned in original condition
• Clearance or promotional items (if applicable)
Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery.
Our team will arrange a replacement or refund if applicable.
Contact Us
If you have any questions about returns or refunds, please contact us: